Troubleshooting Elo Touchscreens
|Known Issues with Elo Touch Screens|
"No Elo touchmonitor found" Error Message
Touchmonitors with the combo (dual serial/USB) interface require the latest drivers. If you are replacing an existing installation or installing a driver from an older TouchTools CD and get the error message "No Elo touchmonitor found," you should update your touchscreen driver with one from the Driver and File Downloads page.
Missing HID File
If the Human Interface Device (HID) is not listed in Device Manager after a USB touchmonitor is connected -
Enabling Automatic Logon (no keyboard required)
Touch cannnot be held longer than 10 seconds
By default, the driver generates an untouch after 10 seconds of constant touch. The untouch time-out can be changed by modifying a registry key as explained below.
IntelliTouch controllers have a built-in two minute untouch time-out. This time-out will override any registry time-out value if the registry value exceeds 120 seconds (120000 milliseconds).
To Change the Time-Out Time
Run regedit or regedt32 (click Start, select Run, enter regedit)
Drill down to
Vista: TouchTools CD, Windows Vista Driver Installation Issues
Installation from the TouchTools CD
Revision T and earlier of the Elo TouchTools driver CD did not have MS Windows Vista support. If a Revision T or earlier CD was used to try to install the touchscreen drivers, the Windows NT driver was installed by default on the computer and it is not compatible with Windows Vista. See information below for removal of the NT driver and installation instructions for Windows Vista.
Windows NT driver removal procedure:
After following the above steps, proceed with Windows Vista driver installation.
Download the Vista driver from the Driver and File Downloads page.