Touchcomputer Warranties
Warranty covers defects in manufacturing - Not damage caused by user, abuse, misuse or exposure to harsh environments

You have our product - You have our support - We guarantee it

Life-time FREE tech support

Life-time FREE driver upgrade
Product Warranty   Product Warranty
All-In-One Touch Computers
1 Year   Touch Screen
3 Years Touch Controller
1 Year   Computer
  Mount Brackets 1 Year
Touch Screens (Add-On) 1 Year   Touch Screen
3 Years Touch Controller
  Paper-Ribbons-Labels Perishable
Warranty only against defects
Touch Screens (Monitors) 1  Yr. TouchScreen-some 3 yrs.
3 Years Touch Controller
1 Year   LCD Monitor
  Pole Displays 1 Year
Cash Drawers
1 Year   Power 1 Year  (Not warrantied against fire, flood, electrical storms, etc.)
Check Readers
1 Year   Printers 1 Year
Credit Card Readers
1 Year   Signature Capture Pads 1 Year
Computers 1 Year   Scanners & Input Devices 1 Year
Keyboards
1 Year   Software Not specified
 
Return Policy:
Return for refund, credit or exchange:
  1. Products must be returned in 'like new' condition for resell. 
  2. Shipping/handling charges are not refundable. 
  3. Product must be returned in original package with sufficient protection, freight prepaid and insured.
  4. We are NOT responsible for the products returned with shipping damage.
  5. Refurbishment and restocking fees may apply on missing or damaged parts.
  6. Certain products may be returned within 30 days of purchase are subject to 15% restocking fee. 
  7. No returns or exchange will be accepted after 30 days.
  8. You much contact our RMA department to obtain an RMA (Return Merchandise Authorization) number before returning the product.
  9. Custom design products, non-stock products and special orders cannot be returned.

Return for Repair or Replacement:

  1. Defective products may be returned for repair or replacement.
  2. Must contact our Tech Support Department for troubleshooting first.
  3. If Tech Support has determined the product is defective, an RMA number will be issued for returning the product. 
  4. The product must be returned within 10 days after the RMA number is issued.
  5. The product must be returned in original package with freight prepaid and insured.
  6. If the defective product is under warranty, we will arrange for it to be repaired or replaced free of charge.
  7. If the defective product is out of warranty, the customer needs to be responsible for the repair/replacement cost and the shipping freight both ways.

Warranty Policy:
  1. We warranty our products against defects in functions, materials and workmanship for the period of warranty with the exception on certain parts.
  2. In addition many products also carry full warranty from the original manufacturer whom we bought the product from.
  3. Life-time FREE technical support via telephone 435-673-5455
  4. Life-time FREE driver upgrades and downloads at our website:  www.touchwindow.com

What is NOT Covered by Warranty:
  1. Products that have been previously altered, repaired or serviced by unauthorized personnel.
  2. Serial number on the product has been altered or removed.
  3. Cosmetic damages and physical damages.
  4. Damages due to improper installation, operation or connection to improper voltage supply.
  5. Any damages due to misuse, abuse, negligence, unauthorized modifcations, accidents and acts of God.
  6. Those products where were sold AS IS or as REFURBISHED

Shipping Damage:
  1. Customer must report shipping damage immediately upon receiving the product.
  2. If the product has been shipped by another party, we may have to combine our efforts in making a claim.

Disclaimer:

  1. All the published materials including the price list are subject to change without notice.
  2. We assume no responsibility for errors or omissions.
  3. Nor is any liability assumed for any damages from the use of our products or that which we sell or advertise.

Note:  When you place a purchase with Touch Screens Inc.,
          that means  you have read, understood and agreed to the above-mentioned policy.



 

 435-673-5455
 800-753-2441
 828-835-3322 Bryan NC
 770-921-8494 Fax

  Copyright © 2016

TouchWindow.com
Touch Screens Inc.
445 N. 1660 West Circle
St. George, Utah 84770 USA
Touch Screen, Elo Touch Screen, 3M Touch Screens, Industrial Touch Display Monitors
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